Frequently Asked Questions

Q: Can I return the product if it doesn't work?
Yes, if the product is damaged or does not work as described, you can contact us within 14 days of receiving the product and you will get a 100% refund.

Q: How do I check the status of my order?
You will receive a receipt by e-mail immediately after placing your order. Once your order has shipped, you will receive your tracking number. You can use this to see where your package is by visiting our tracking page.

Q: Do you offer a quality guarantee for all products sold?
Absolutely! If you do not like the product or you find damage to the product, please contact us immediately! We are committed to providing you with the best shopping experience. Just contact us and we will make sure it is addressed!

Question: How can I get in touch with you?
We handle customer service via email: info@neauvela.com

Q: Do you offer refunds if I don't like the product?
Absolutely! We offer a full refund on your order if you don't like the product or it doesn't fit your lifestyle. Just contact us and we'll sort it out for you.

Q: How do I order on your website?
Just select the offer and click the "Buy Now" button. Fill out your shipping and billing information and we'll make sure your order is shipped to you as soon as possible! Payments can be made securely via Ideal, Bancontact, credit card, Paypal, Klarna and several supporters.