Return policy

We have a 14-day return policy, which means you have 14 days to ask for a return after receiving your article.

If you are eligible for a return, your article must be in the same condition as when you received it, unused or unused, with labels and in the original packaging. Je hebt ook de kassabon or het aankoopbewijs nodig.

If you want to start a return, you can contact us via info@foxgoods.nl. De verzendkosten voor retourzendingen zijn voor de klant. The shipment was sent to the wind naar our warehouse where all our products were collected in China.

You can always contact us via info@foxgoods.nl for all return questions.

Damage a problem
Check your order at reception and immediately contact us if the article is defective or damaged or if you have received the wrong article, so that we can assess the problem and make it right.

Uitzonderingen / niet retourneeerbare artikelen
Certain types of items cannot be returned, such as perishable goods (zoals food, flowers of the plant), adapted products (zoals speciale orderlenten of gepersonaliseerde artikelen), ondergoed and personal care products (zoals schönheitsproducten). We also accept no return of dangerous materials, flammable liquids or gases. Neem contact op als u vragen or zorgen hebt over uw specific article.

The Ruilen
The fastest ways to ensure that you want what you want, is the article that you have to return, en zodra de retour is geaccepteerd, doe je een aparte aankoop voor het nieuwe article.

Europese Unie 14 dagen bedenktijd
In spite of the above, if the article is sent to the European Union, you have the right to cancel the order within 14 days or send it back, regardless of the reason for this. As mentioned above, the article must be in the same condition as when it was received, unused or unused, with labels and in the original packaging. Je hebt ook de kassabon or het aankoopbewijs nodig.

The refund
We leten je weten whether the refund is approved or not. If approved, you will receive your money automatically within 10 working days via your original payment method. Think about the fact that it may take some time before your bank or credit card company processes the refund.
If it is more than 15 working days since we have approved the return, please contact us via info@foxgoods.nl.